Disney's ballpark = money on the table
John at thedisneyblog recently wrote about the awful lines at the concession stands at Disney's Wide World of Sports.
Well, I was at that same game, and it's worse than he's making it sound. I stood in that line. It was excruciating.
I worked for nine years in a Disney restaurant and know just about everything there is to know about lines. If there's no line, you lose money because passersby don't know there is something worthwhile there, and they just don't stop. And if the line is too long, no one will stand in it.
And if the line is long AND it never moves, you've got a nightmare scenario for customer satisfaction. Not dire enough for you? Then think of this: a quickly-moving line would have meant at least triple the profit for Disney. 300%.
They are leaving money on the table. People were there, they had money, they wanted to buy, but we saw droves simply leave the line.
Stupid, pointless, and asinine. They need to fire someone at Wide World of Sports, pronto. And then work to fix the problem in a permanent fashion. This was one of the worst food experiences I've ever had. Certainly the worst at a Disney establishment.
Well, I was at that same game, and it's worse than he's making it sound. I stood in that line. It was excruciating.
I worked for nine years in a Disney restaurant and know just about everything there is to know about lines. If there's no line, you lose money because passersby don't know there is something worthwhile there, and they just don't stop. And if the line is too long, no one will stand in it.
And if the line is long AND it never moves, you've got a nightmare scenario for customer satisfaction. Not dire enough for you? Then think of this: a quickly-moving line would have meant at least triple the profit for Disney. 300%.
They are leaving money on the table. People were there, they had money, they wanted to buy, but we saw droves simply leave the line.
Stupid, pointless, and asinine. They need to fire someone at Wide World of Sports, pronto. And then work to fix the problem in a permanent fashion. This was one of the worst food experiences I've ever had. Certainly the worst at a Disney establishment.
2 Comments:
What was really annoying about it was that they weren't even making anything special. Is it really all that hard to make burgers and hot dogs? It isn't like they were making them to order. Ridiculous.
LOL... people bitch about all the ODV carts in the parks, and then the one place that doesn't have them has long lines at the counter. Love it. But Michelle is right, burgers and dogs should be flying out the window - maybe maintain seperate cash and credit lines; how much of the holdup was waiting for food, and how much was waiting on guests to get their **** together at the counter? "Um... I'll have... oh, I guess a hot... well.... mmm..."
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